Shipping and Returns

Shipping & Returns

Turnaround:  Our goal is to ship all orders within 24 hours, Monday - Saturday 8am - 5pm.  Occasionally "spikes" in products and services occur due to national media attention.  If your product is needed within 2-3 business days, be sure to check "expedited shipping".  The vast majority of orders under one pound are shipped via USPS First-Class Mail.  The vast majority of orders over one pound, or with expedited shipping are shipped via USPS Priority Mail.

Carriers:  We use the following carriers to deliver our orders:

USPS - Domestic

UPS - Domestic to Hospitals and Laboratories

FedEx - Alternate Domestic Shipping

DHL - Most international orders over 25 lbs.

Order Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates:  While most products offer free domestic shipping and $16 flat rate international shipping, the rate charged for the shipping of your order can be based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns: Your complete satisfaction is our goal. You may return any item shipped by Pinnacle BioLabs for a full refund for the cost of item (excludes freight), keeping the following in mind:

  • Item must be returned to us in new condition, unopened, with original packaging and accessories.
  • Pinnacle BioLab's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.
  • Unfortunately, we cannot accept any returns after 10 days from receipt of merchandise.
  • If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

 *Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

 

 

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